Resources — Massachusetts
Long shifts, changing schedules, and taking care of everyone else can make asking for support feel hard. These Massachusetts resources can help you find a next step—whether you are looking for someone to talk with, treatment and recovery support, practical help, or a more supportive workplace.
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Resources by state
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Serving Up Support gathers trusted referral pathways; we do not provide therapy, emergency response, legal advice, or direct financial aid. Contact each organization to confirm current access and eligibility.
Start here when you need help sorting through what is going on or finding practical support nearby.
Statewide · mental health and substance-use navigation
Call or text 833-773-2445 · 24/7 · free · no insurance required
Not sure where to start? Massachusetts’ Behavioral Health Help Line can listen, help you sort through what is going on, and connect you with mental health or substance-use care in your community.
Statewide · non-emergency community navigation
Call 211 · If 211 cannot be reached, call 877-211-6277 · 24/7
For practical support beyond health care—including housing, food, transportation, benefits, and other local referrals—Mass 211 can help point you toward options near you.
These statewide options can help you explore care and support. They are not hospitality-specific.
Statewide network · clinical and community resource
Find a nearby center online · Behavioral Health Help Line: 833-773-2445
Community Behavioral Health Centers offer nearby mental health and substance-use support, including urgent help, ongoing care, peer support, medication consultation, and virtual options. Crisis services are available to anyone in Massachusetts; check coverage for routine care.
Statewide · substance-use support
Call or text 800-327-5050 · 24/7 · free
For yourself, a coworker, or someone you care about, this statewide line can help you explore harm reduction, treatment, and recovery support without needing to know the right program first.
Statewide · non-crisis navigation and peer-informed support
617-704-6264 or 800-370-9085 · Monday–Friday, 10 a.m.–6 p.m.
When you want help understanding the mental-health system or talking through what support might fit, NAMI Massachusetts Compass offers a non-crisis place to start. It does not provide direct care or in-person meetings.
Practical worker information and an employer-facing option. Availability and eligibility vary.
Statewide policy resource · worker support, not treatment
PFML Contact Center: 833-344-7365 · Monday–Friday, 8 a.m.–4:30 p.m.
If a serious health condition is making work impossible, Massachusetts PFML may offer eligible workers paid time away for treatment and recovery. Check the official requirements before applying; eligibility, benefits, and employer participation vary.
Western Massachusetts · local employer resource, not direct worker care
Phone: 413-427-3498
For hospitality employers near Holyoke and Western Massachusetts, this program offers coaching and tools for building a recovery-ready workplace. Its availability beyond the local region is not established, and it is not a clinical service or worker support line.
Industry-specific learning, connection, and advocacy—not clinical or crisis support.
Massachusetts restaurant workforce resource · training, not clinical care
508-573-4181
For restaurant workers looking to build skills or grow into leadership, MRAEF offers Massachusetts industry training and can explain which current programs are open to you. Access may depend on the program, employer, or membership.
Membership-based restaurant community and advocacy · not direct care
Massachusetts Restaurants United brings restaurant people together through advocacy, resources, and events. It may be a useful community connection, but it is not a crisis, counseling, or general assistance service; membership benefits, fees, and access vary.
Broader hospitality support
Explore the maintained national and global hospitality resources in the Maine directory rather than relying on duplicate listings here.
Help us keep this useful.
Know a Massachusetts resource that could help hospitality workers? Send it to info@servingupsupportmaine.com. Suggestions are reviewed before publication.
Updated October 4, 2026